Last year, we noticed a troubling trend. While we tended to give high review scores to Samsung Blu-ray players based on their design, features, performance and value, CNET users consistently rated them much lower, often citing reliability issues. We went through a detailed examination of why CNET's and user's opinions differ so much, with a major reason being our short review period, which isn't likely to catch longer-term reliability issues. Because of our trepidations with the long-term performance of Samsung Blu-ray players, we referenced Samsung's reliability issues in every review we did this year.
2010 is coming to a close and we've taken a similar look at Samsung's user opinions. The results are surprisingly similar to last year.