X
CNET logo Why You Can Trust CNET

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Reviews ethics statement

  • Home
  • Home Security

4 Sneaky Holiday Package Scams You Need to Know About

Delivery scams involving wrong or missing packages are especially common at this time of year. Here's how to avoid them.

Headshot of Tyler Lacoma
Headshot of Tyler Lacoma
Tyler Lacoma Editor / Home Security and Smart Home
Tyler has worked on, lived with and tested all types of smart home and security technology for over a dozen years, explaining the latest features, privacy tricks, and top recommendations. With degrees in Business Management, Literature and Technical Writing, Tyler takes every opportunity to play with the latest AI technology, push smart devices to their limits and occasionally throw cameras off his roof, all to find the best devices to trust in your life. He always checks with the renters (and pets) in his life to see what smart products can work for everyone, in every living situation. Living in beautiful Bend, Oregon gives Tyler plenty of opportunities to test the latest tech in every kind of weather and temperature. But when not at work, he can be found hiking the trails, trying out a new food recipe for his loved ones, keeping up on his favorite reading, or gaming with good friends.
Expertise Smart home | Smart security | Home tech | Energy savings | A/V
Tyler Lacoma
3 min read
woman using a smartphone while receiving a package at home during winter time.
visualspace/Getty Images

Americans are shipping more expensive packages than ever, with an average of $300 per adult, according to our latest CNET survey. Scammers are watching for those deliveries, too. In 2025, they're using a series of scams that can work well on busy holiday shoppers trying to keep track of lots of packages.

12 Days of Tips
Zooey Liao/CNET

These scams target the last stages of package shipping, right when you're expecting a delivery at your front door. Don't get fooled: Here are the signs of fraud to watch for.

Read More: The Most Effect Ways to Stop Porch Pirates

1. Getting a package you didn't order, aka 'brushing'

A woman behind a laptop and packages on a table makes a call.

Getting packages you didn't order is often a sign of a scam in the works.

ArLawKa AungTun/Getty Images

Brushing occurs when a fraudulent third party finds your address and sometimes even stolen credit card information online, and they use it to create a fake account for you at online superstores like Amazon.

Frauds then use that fake account to buy products and ship them out to real addresses. You get a package that you didn't order -- and the frauds get the ability to make glowing, false product reviews to bump up their numbers or initiate chargeback schemes. It's hard to deal with this scam because you may not know if a product is a secret gift or not, and it's often too much work to figure out what's going on.

When we asked Justinn Delaney, senior manager of property claims at Allstate what to do in case of brushing, he recommended using the sender information to find the fake account set up for your address and delete it, as well as watching for unexpected charges on your card. We also advise looking at our guide on how to erase your home address from online searches to keep this from happening. Take a minute to report it to the FTC too.

2. Getting a fake package delivery text, aka 'smishing'

A woman uses a package delivery up to change status on packages.

Got an unexpected package text? It's probably not legit.

FreshSplash/Getty Images

Smishing (and lots of related email phishing) attempts to mimic a package delivery text, often with complete details like a tracking number link or website like that looks like it's from a big carrier such as UPS or FedEx. Some scams go so far as to create fake carrier websites and tracking information to fool people. And phishing emails may include realistic logos or other info.

These messages tell users a package was rerouted or that a special package needs an online confirmation to be dropped off. Sometimes they warn you need to pay an extra fee or tax for the delivery to go through. Since many people are busy ordering and receiving packages around the holidays, they may not think twice about clicking these links.

A package delivery scam text promising an award package.

Be wary of any texts about packages you didn't know about.

AUS Royal Mail/Screenshot by CNET

At best, smishing downloads some malware onto your device. At worst, it can fool people into giving out their bank account or credit card information for easy theft. Always use your original carrier information to check package status rather than a new email. Our tips on recognizing phishing messages for bank scams also work well here.

3. 'Missed package' notifications or stickers

Scam fake delivery sticker saying a package was missed.

Scammers are leaving physical missed delivery stickers that can look like the real thing.

AUS Royal Mail

Another common package scam message is a warning of an all-too-common fear -- someone tried to deliver a package, but they need your signature and no one was home. We're also seeing some scammers post physical drop-off stickers on doors the same way real deliverers do, which can look very convincing and even come with fake QR codes that are all too easy to scan.

But these fake messages lead to phishing links, malware and mock sites that want your financial details. Again, even if you have physical evidence, check your original tracking number email to see where your package really is, and never trust a message that says you need to pay extra money or confirm your delivery information.

4. Mail tracking and hacking

A man inspects a package take from a Keter delivery box while a woman sits and watches.

Delivery boxes come in many designs to match a variety of homes and porches.

Getty Images

We've also seen a rise in thieves who use insider information to steal very real packages during the delivery process. Sometimes these thieves get access to PO Boxes and similar shipment areas so they can steal expensive-looking packages directly.

Other times, they're using what appears to be stolen tracking numbers, so they know when high-value items like iPhones are dropped and can nab them within seconds.

Our overall tips on how to stop porch pirates work well for these kinds of thieves, too. That includes in-garage deliveries, using delivery lock boxes and setting up a video doorbell.

Read more: Why Burglars Have Started Spying Through Hidden Security Cameras

To learn even more about scams and package protection, read up on our package theft survey, learn about TikTok holiday scams, and take a look at the most affordable video doorbells.