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Microsoft Surface review: Innovative tablet stranded in an app desert

The Microsoft Surface gets design and features mostly right, with a keyboard accessory that's second to none. It sports an innovative, but sometimes confusing, OS and is saddled with wonky performance in some areas and a serious lack of apps.

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Headshot of Eric Franklin
Eric Franklin Former Editorial Director
Eric Franklin led the CNET Tech team as Editorial Director. A 20-plus-year industry veteran, Eric began his tech journey testing computers in the CNET Labs. When not at work he can usually be found at the gym, chauffeuring his kids around town, or absorbing every motivational book he can get his hands on.
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Eric Franklin
17 min read

Microsoft Surface is the best productivity tablet yet, and it had better be. As the only Microsoft-branded Windows RT hardware to launch with the new operating system (Windows 8 launches this week as well), the tablet serves as ambassador and flagship for the touch-focused, wildly risky Windows grand experiment. The Surface excels thanks to its thoughtful design, sensible implementation of its keyboard accessory, and the innovations brought about by the interface formerly known as Metro -- chief among them: the gesture-driven menu system, powerful search tool, and incredibly cool and versatile split-screen feature.

7.0

Microsoft Surface

The Good

The <b>Microsoft Surface</b>'s Metro interface is innovative, elegant, powerful, and versatile. The tablet feels strong and well-built, runs Office 2013, and includes rich video and music services. Its keyboard cover accessories are the best ways to type on a tablet, period.

The Bad

The tablet's performance can be sluggish, its Windows Store is lacking, Metro takes getting used to, and the Desktop interface feels clunky and useless.

The Bottom Line

If you're an early adopter willing to forget everything you know about navigating a computer, the Surface tablet could replace your laptop. Everyone else: wait for more apps.

Unfortunately, there's a price to pay for doing things differently. I've spent a week with this soldier for the Windows cause, and I predict that some of you will find Metro's learning curve discouraging. Additionally, apps support is dismal, performance (especially when using IE10) is slow at times, and like the old guy in the club still hanging around after last call, the traditional Windows interface lingers on, feeling embarrassingly out of place.

The Surface isn't for everyone. Those looking for tons (or even several pounds) of apps should look elsewhere; however, it takes a legitimate swing at replacing your computer and comes closer to hitting the mark than any tablet before it.

Microsoft Surface and its keyboard get a day out (pictures)

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Editors' note: The Surface 2 -- a new tablet running Windows RT (8.1 edition) -- is coming October 22 housing a Tegra 4 processor, with a thinner design, and a longer-lasting battery. Look for a full review of the Surface 2 soon.
Editors' note: To reflect the current state of tablet market performance and value, the Surface RT's overall rating has been lowered from its original 7.5 to 7.0.

On the Surface
So what keeps the Surface from looking like just another generic black tablet? Honestly, not that much, but the features and aesthetic details that do set it apart are significant, if not immediately apparent. For one, the Surface sports a 10.6-inch screen, which is only about 0.5 inch larger than most full-size, mainstream tablets' screens and 0.9 inch larger than the iPad's screen. However, this larger screen affords it a true 16:9 aspect ratio at a screen resolution of 1,366x768 pixels. This aspect ratio matches most movies and TV shows, eliminating the need for black bars at the top and bottom of the screen. While movies shot in Scope (2.35:1) will still display with black bars, they're not nearly as all-encompassing as when watching the same movies on an iPad with its 4:3 aspect ratio.

The Surface's unique 10.6-inch display in full effect. Josh Miller/CNET

Then there's the Surface's beveled back, which contributes to its sleek, somewhat industrial-looking metallic aesthetic. It looks practical without being cold, and just feels like a high-quality device that Microsoft cut few corners to make. Speaking of which, the corners are somewhat rounded, but do tend to dig into the palms a bit when you hold the tablet in both hands. The entire chassis is surrounded by a full magnesium (VaporMg, pronounced "Vapor Mag") outer casing that's supposedly both scratch- and wear-resistant, but scratches are already beginning to appear on my tablet.

7.0

Microsoft Surface

Score Breakdown

Design 7Features 7Performance 6