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Not Hearing Sound in One AirPod? There's an Easy Fix

Having trouble with your AirPods? We've got some troubleshooting tips that may help you figure out the problem.

Headshot of Lisa Eadicicco
Headshot of Lisa Eadicicco
Lisa Eadicicco Former Senior Editor
Lisa Eadicicco covered mobile devices. Prior to joining CNET, she served as a senior tech correspondent at Insider, reporting on Apple and the broader consumer tech industry. She was also a tech columnist for Time magazine and got her start as a staff writer for Laptop Mag and Tom's Guide.
Expertise Apple | Samsung | Google | Smartphones | Smartwatches | Wearables | Fitness trackers
Lisa Eadicicco
3 min read
Apple AirPods 4 case and earbuds

From left to right: AirPods 2, AirPods 3 and AirPods 4 buds with their corresponding case above them. 

David Carnoy/CNET

Have you ever started your long commute with AirPods in your ear, only to discover that one of them isn't working how it should? Annoying, isn't it? But don't panic: there are easy ways to fix it, whether you own the original AirPods or the new AirPods 4.

If you're encountering issues with your AirPods, you should ensure your iPhone's Bluetooth is turned on. Simply swipe down from the top-right corner of the screen to access the Control Center. Ensure the Bluetooth icon is blue; if not, tap it to activate Bluetooth. This will solve most connection problems you may be experiencing.

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Before proceeding with the rest of this guide, ensure your AirPods are charged. Place them both into their case, then open the case's lid while holding it directly next to your iPad or iPhone. A window will appear showing the battery status of each earbud and the case. You can also add the battery widget to your home screen for quick access.

Keeping your iPhone's software up to date can also mitigate any potential AirPods issues. These updates typically include big security fixes to keep your device safe and sometimes even add new features to your AirPods. So it's a good idea to check everything is up to standard. Launch Settings, tap General and select Software Update.

How to fix one AirPod that isn't working

1. Put both AirPods back in their case and make sure they're charging. Let them charge for 30 seconds.

2. Open the case's lid near your iPhone or iPad, and wait for the AirPods to pop up on screen.

3. Put the AirPod that isn't working in your ear, and leave the other AirPod in its case with the lid closed.

4. Try playing audio to see if the AirPod in your ear is working. 

5. If it works, put both AirPods back in their case and repeat steps one and two. Then place both AirPods in your ears to make sure they're working. 

How to reset your AirPods

1. To get started, make sure your AirPods are in their charging case with the lid closed.

2. After 30 seconds, open the lid to connect your AirPods with your iPhone or iPad. Launch the Settings menu on your mobile device and tap Bluetooth.

airpods-bluetooth

Open the Bluetooth section in your iPhone's Settings menu.

Screenshot by Lisa Eadicicco/CNET

 3. Find your AirPods in the list of Bluetooth devices and tap the i symbol next to it.

airpods-settings-menu

You can tap the i symbol to get more information about your AirPods or reset them.

Screenshot by Lisa Eadicicco/CNET

4. Choose Forget this device. You may have to scroll down to find this option.

airpods-forget-this-device

Tap Forget This Device to reset your AirPods. 

Screenshot by Lisa Eadicicco/CNET

5. Once your AirPods are forgotten, open the charging case's lid and hold down the button on the back for about 15 seconds. The light on the front should flash white. Since the AirPods 4's case doesn't have a button, this step is a little different for that specific model. First, open the lid and double-tap the front of the case while the light is glowing. Then, double-tap again when the light flashes white, and double-tap it yet again when you see the light flashing faster. When the light turns amber, the AirPods are ready to connect to your phone again. 

6. Now, hold your AirPods in their charging case with the lid open near your iPhone or iPad. You should see on-screen instructions for pairing them, just like the first time you set them up.

GIF by Jason Cipriani/CNET

Resetting your AirPods usually fixes this problem. But if you're still experiencing issues with one or both AirPods, check to ensure no debris obstructs the speaker mesh. Check out our guide to cleaning your AirPods for instructions on how to safely sanitize your earbuds and their case.

Looking for more advice? Check out our guide to iOS 18 and our favorite Apple Watch tips and tricks. 

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