X
Why You Can Trust CNET Money

The editorial content on this page is based solely on objective, independent assessments by our writers and is not influenced by advertising or partnerships. It has not been provided or commissioned by any third party. However, we may receive compensation when you click on links to products or services offered by our partners. Review CNET's ethics statement.

More Than 4.4 Million Exposed in Credit Bureau TransUnion Breach: What to Know

The breach appears related to a wave of attacks on companies' Salesforce databases.

Headshot of Blake Stimac
Headshot of Blake Stimac
Blake Stimac Writer
Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a keyboard, you'll most likely find him playing video games, watching horror flicks, or hunting down a good churro.
Headshot of Steven Musil
Headshot of Steven Musil
Steven Musil Night Editor / News
Steven Musil is a senior news editor at CNET News. He's been hooked on tech since learning BASIC in the late '70s. When not cleaning up after his daughter and son, Steven can be found pedaling around the San Francisco Bay Area. Before joining CNET in 2000, Steven spent 10 years at various Bay Area newspapers and had a brief stint at MacWeek.
Expertise I have more than 35 years' experience in journalism in the heart of Silicon Valley.
Blake Stimac , 
Steven Musil
3 min read
cnet-money-productservice-images-1.png

The TransUnion data breach exposed the data of up to 4.4 million customers. 

CNET

Sensitive personal information belonging to 4.4 million customers, including their names and Social Security numbers, was exposed in a data breach on credit bureau TransUnion, in what is believed to be the latest in a string of attacks targeting companies' Salesforce databases. 

The data breach, which occurred on July 28, was identified and contained within hours, a TransUnion spokesperson told CNET. TransUnion is one of three credit bureaus -- along with Equifax and Experian -- that compile your financial activity into credit reports that are then used to create your credit scores. The credit bureau said it's notifying people who may have been affected and sharing the actions the company is taking. 

Featured Deal
Identity theft protection starts here

Identity theft protection starts here

  • Dark Web Monitoring
  • Data Breach Notification
  • 100% Virus Protection Promise
Get up to 44% off your first year
Get protection

Don't miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source on Chrome.


Two separate state filings shed more details on the situation. A court filing in Maine shows that TransUnion acknowledged unauthorized access from a third-party application that stored personal customer data. While the notice to consumers says that no credit information was accessed, "limited personal information" was exposed. However, another filing from Texas states that names of individuals, Social Security numbers and birthdates were exposed in the breach. 

The TransUnion spokesperson further clarified that the breach involved a third-party application serving its US consumer support operations but did not include its core credit database or credit reports. The bureau has engaged third-party cybersecurity experts for an independent forensics review. 

The breach came after Google reported in June that hackers were using a modified version of a Salesforce-related app to steal vast stores of data, infiltrate other cloud systems and extort compromised companies. The same report named the cybercriminal hacking group ShinyHunters, which it said was linked to extortion demands to employees of the victim organizations.

Several global organizations have already been caught in a wave of Salesforce-linked attacks, according to BleepingComputer, including Google, Farmers Insurance, Allianz Life, Workday, Pandora, Cisco, Chanel and Qantas. Salesforce said social engineering, and not its platform, were to blame for the attacks.

"The Salesforce platform has not been compromised, and this issue is not due to any known vulnerability in our technology," Salesforce said in a statement in August, adding that customers can mitigate the risk by enabling multi-factor authentication and closley managing connected applications.

Consumer rights law firm Wolf Haldenstein issued an alert on the breach and encouraged those who have received a notice and spot unusual activity on their credit report to reach out.

If you're not sure if your private data was leaked or you haven't received any communication from TransUnion, you can check by calling its Fraud Victim Assistance Department at 800-680-7289.  

Even if you haven't received a notice, if you've experienced unusual activity on your credit report, you can always freeze your credit for free, enable two-factor authentication or add a security key to your accounts.