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Missing Apple Intelligence on Your iPhone After Installing iOS 18.2? Here's What You Need to Do

Getting the new Apple Intelligence features such as Genmoji and ChatGPT integration requires an extra step.

Headshot of Jeff Carlson
Headshot of Jeff Carlson
Jeff Carlson Senior Writer
Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and PalmPilots. He drinks a lot of coffee in Seattle.
Expertise mobile technology, apple devices, generative ai, photography
Jeff Carlson
2 min read
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Newer iPhones and iPads are about to get a lot smarter, but you have to enable Apple Intelligence first.

Apple/Zooey Liao/CNET
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The next wave of Apple Intelligence features have rolled out with iOS 18.2, including the ability to make custom emoji and get information about what's in front of you using Visual Intelligence. They join existing enhancements such as writing tools and the Clean Up tool in Apple Photos.

But installing the latest updates doesn't automatically add the Apple Intelligence features to your devices. You'll need to request access to Apple Intelligence and join a wait list. Here's how to get started with the new AI technologies.

See more: More Apple Intelligence Features Like ChatGPT Drop With the iOS 18.2 Developer Beta and Got iOS 18? Make These Long-Awaited Changes to Your iPhone Settings

First, check your device model

Apple Intelligence features require powerful processors, so Apple has limited Apple Intelligence support to the following devices:

If your device isn't on the list, Apple Intelligence won't run.

Why is there an Apple Intelligence wait list?

During the developer and public betas of iOS 18.1 and iOS 18.2, Apple gradually rolled out waves of Apple Intelligence features. Although many of the new features run locally on your iPhone, some tasks get handed off to Apple's Private Cloud Compute infrastructure.

Keep in mind that AI features tend to be computationally demanding, which is why Google Gemini and OpenAI handle most of their processing in the cloud. They can divide up a task among hundreds or thousands of processors around the world. Apple's Private Cloud Compute technology does the same thing, but with what is surely a smaller number of processors.

Rather than risk overwhelming the servers with millions of simultaneous requests as iOS 18.2 is adopted broadly, an Apple Intelligence waitlist gives Apple the ability to ramp up the computational load.

Watch this: Apple's Monster iPhone Update: How Apple Intelligence Works on iOS 18.1

How to request access to Apple Intelligence

After downloading and installing iOS 18.2 onto your iPhone – you made a backup before upgrading, right? – open the Settings app and go to Apple Intelligence & Siri (formerly just Siri).

At the top of the settings, tap Join the Apple Intelligence Waitlist > Join Waitlist.

Apple Intelligence waitlist page on the iPhone
Nelson Aguilar/CNET

When will Apple Intelligence be available on my phone?

How long it will take to be granted access is unknown. On my iPhone running the developer beta it took a few hours, while others got in after a few minutes. As things have scaled up for the release, wait times could be longer. 

As one example, when I was running the iOS 18.2 developer beta, which included the new Image Playground app to create Genmoji and AI-generated artwork, I had to wait several weeks before I could start playing with them. With iOS 18.2 now available broadly, it remains to be seen what the waitlist will be like.

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