Delivery
Turnaround Time
Please allow 1 working day to process your order. Please note that Saturdays, Sundays and UK Bank Holidays do not count as working days.
Standard Delivery
Your order will normally* take 1-3 working days on average to arrive at a UK address, although delivery times may vary, especially during peak periods. Please note couriers state that in rare instances this can take up to 15 working days and until this time frame is complete we cannot deem an item to be lost.
*Currently offering free next day delivery on all orders to a UK mainland address (cut-off time 2pm for same-day dispatch). Weekend orders (and Friday after 2pm) will be dispatched on the Monday.
Express Delivery
If you need your item for a specific date, (by the weekend, Birthday, Christmas etc) we strongly advise for assurance that you choose our Special Delivery Next Day Guaranteed service (UK only, cut-off time 2pm for same-day dispatch). Please note, we process weekend (and Friday after 2pm) orders on a Monday, so orders placed using this service at these times will be delivered to you on a Tuesday.
Missing Items
If you have missed a delivery your postman or courier should leave you a delivery collect card. You can ring the depot / sorting office or arrange a re-delivery online in most cases. If you have not received your item within the stated time frame please ring the depot in case a card was not left. We will do all we can to help if your order goes missing. Please note, however, once we have released the items for delivery we cannot influence the speed of the delivery services chosen. If your order is urgent you are advised to upgrade to a guaranteed service.
International Shipping
FootballShopOnline ships from a UK address.
International Delivery Times: Shipments to European addresses take on average 5-8 working days. Shipments to the rest of the world including the USA take on average 7-14 working days. Please note couriers state that in rare instances international shipping can take up to 25 working days and until this time frame is complete we cannot deem an item to be lost. Delays are occasionally caused at customs or by external factors such as weather conditions.
Customs and Excise: The shipping cost that you pay does not include any taxes or duties collected when importing the goods into your country. You are advised to check your country’s guidelines.